Our quotations are based on the property’s standard condition. Prices may vary upon inspection/day of cleaning depending on size and condition.
Booking and Payment:
To secure your cleaning appointment, we require a 25% deposit or full payment, depending on the type of cleaning. The balance is due upon completion unless otherwise agreed.
Cancellation Policy:
Cancellations or reschedules made within 2 business days of the scheduled cleaning will incur a 30% charge, while those made within 1 business day will incur a 60% charge.
Contact Information for Cancellation/Rescheduling:
During business hours, please call or text 0433044751/0449161526 For after-hours communication, please email at info@services.com.au
End of Lease Cleaning:
For end-of-lease cleaning services, we require notification of any issues requiring rectification within 3 days of the cleaning date. This allows us to promptly address any concerns identified by the client or agent.
Kindly provide us with your end-of-lease inspection time upon booking to facilitate scheduling our cleaning service accordingly.
Hourly Cleaning Rates and Minimum Times:
Our hourly cleaning rates are per cleaner per hour. Regular cleaning requires a minimum of 2 hours, while spring cleaning requires a minimum of 3 hours.
What’s Included in Cleaning Services:
Our cleaning services are tailored to your specific requirements and agreed hours. Any additional services not included in the original quote must be notified to us in advance.
Extra Services and Charges:
Additional charges may apply for extras such as balcony cleaning, carpet steam cleaning, etc. Please refer to the detailed terms for a comprehensive list.
Property Conditions and Additional Costs:
Properties in poor condition, furnished properties, or those with inaccurate information provided may incur additional charges. Please ensure accurate information is provided at the time of quoting.
External Cleaning and Flyscreens:
Clients are responsible for removing fly screens in bad condition. Additional charges may apply for their removal.
Grout Cleaning and Carpet Steam Cleaning:
Additional charges may apply for grout cleaning and carpet stain removal. Results are not guaranteed.
Late Payment Fees:
Late payment fees may apply for overdue invoices at a weekly rate.